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By placing an order with Cressex Embroidery, you agree to the following:


Customers are encouraged to view items of interest firsthand before printing or embroidery is applied. Therefore, samples are available to take away and examine at leisure. Depending on chosen samples, a deposit may be required. Deposits will be reimbursed after the return of samples, or deducted from the total cost of an order. An additional charge may be necessary to cover delivery charges, if delivery is required. Delivery charges for samples will not be reimbursed.

Samples must be returned within 10 working days and in the same condition.

Product Availability

All products shown on our website and in our showroom are subject to availability. Product availability may change without prior notice.

Should a chosen item be out of stock or become discontinued, the customer will be notified, with the option of choosing an alternative or cancelling the order.

Product Guarantee

The quality of our products is important to us; therefore, all orders are checked to a high standard. In the unlikely event of quality issues relating to the standard of a product(s) supplied by Cressex Embroidery Ltd, the customer must notify us immediately. Quality issues must be raised with us in writing within 7 days of collection/despatch.

Then, the product(s) will be reviewed by us and if the product(s) is damaged through no fault of the customer, or anything beyond our control, the option of a replacement or refund will be discussed.

Where a sample is supplied, the customer must fully test the item and chosen method of branding. Approving the sample will be confirmation that the customer is happy to proceed and sufficient checks for colour, washing and sizing have been made.

Fire, Safety and Protective Products

Where clothing, safety and protective equipment is purchased, the responsibility remains with the customer to ensure items meet their required safety standards and regulations. Cressex Embroidery will not be liable for any accidents or incidents as a result of supplied items.

Accuracy of Content

Cressex Embroidery Ltd endeavour to ensure product details and specifications, as well as colours and photographs accessible via the website and promotional materials, are accurate. Although every effort will be made to create a true representation of products, this cannot be guaranteed in all cases. Colours and sizes must be used for guidance only.

We have the right to make changes to products available, as well as adjust pricing, without prior notice.


Prices are given in sterling pounds (£) and excludes VAT, as well as delivery charges.

For embroidered garments, our prices include one free embroidered application of up to 5000 stitches. Designs with more than 5000 stitches may incur an additional charge.

New designs for both embroidery and print are subject to a minimum of £25 setup charge. Changes to the size of existing designs will require another setup charge, however, changes in colour will not.


Depending on order quantity, a deposit or full payment may be required.

Accounts can be obtained depending on company status.


Refunds may take up to 30 days to process and will only be given after we have received and checked the product(s).

Refunds will not be given in the case of the customer changing their mind.

Moreover, we cannot give refunds for embroidered, printed or customised items if there is an issue due to the fault of the customer or something beyond our control.

Discounts and Special Offers

The use of Discounts and Special Offers must be made apparent whilst placing the order. We reserve the right to refuse Discounts and Special Offers if they are brought to our attention after price confirmation.

Discounts and Special Offers can only be used once, per customer, and the order must be placed before the expiry date.

Force Majeure

Cressex Embroidery Ltd will not accept under any circumstances liability for delayed or prevented orders due to reasons out of our control.


Cressex Embroidery Ltd takes pride and care with every order placed, however, if you would like to register a formal complaint, we will respond in writing or via email.


Trademarks, service marks and trade names on this website are the property of their respective owners.